It is your responsibility the item reaches us in the same condition sent. We appreciate your feedback that you give to us.This will show us our true Business. If however, you are not happy or not satisfied for any reason. This item is in the category "Clothes, Shoes & Accessories\Men\Men's Shoes\Trainers". The seller is "allaboutsneakersss" and is located in this country: GB. This item can be shipped worldwide.